/* 门户 · 客资（客户画像）：dma.fan 深绿配色，排版和克制的用色参照 Claude 的设计语言 */
.crm, .crm-drawer {
  --c-bg: #070b0a;
  --c-surface: #0c1512;
  --c-surface-2: #111d19;
  --c-surface-3: #16241f;
  --c-line: rgba(214, 245, 230, 0.07);
  --c-line-2: rgba(214, 245, 230, 0.13);
  --c-text: #e7f2ec;
  --c-text-2: #a8c1b5;
  --c-text-3: #6e887c;
  --c-accent: #4dffa0;
  --c-accent-2: #22e37a;
  --c-accent-ink: #052217;
  --c-accent-soft: rgba(77, 255, 160, 0.1);
  --c-warm: #e2c27e;
  --c-warm-soft: rgba(226, 194, 126, 0.13);
  --c-coral: #ec9a8b;
  --c-coral-soft: rgba(236, 154, 139, 0.14);
  --c-sky: #93bcd8;
  --c-sky-soft: rgba(147, 188, 216, 0.16);
  --c-serif: "Noto Serif SC", "Source Han Serif SC", "Songti SC", "STSong", "SimSun", serif;
  --c-sans: "PingFang SC", "Microsoft YaHei UI", "Microsoft YaHei", "Noto Sans SC", system-ui, sans-serif;
  --c-radius: 18px;
  font-family: var(--c-sans);
  color: var(--c-text);
}

.portal-nav__item--crm .portal-nav__icon { color: #e2c27e; background: rgba(226, 194, 126, 0.1); }
.portal-nav__item--crm.is-active .portal-nav__icon { color: #052217; background: rgba(4, 20, 12, 0.11); }
body.is-crm .ds-fab, body.is-crm .ds-tip, body.is-crm .ds-win { display: none !important; }
@media (max-width: 760px) {
  .portal-nav__item { min-width: 0; gap: 6px; padding: 6px 8px; }
  .portal-nav__icon { width: 26px; height: 26px; flex-basis: 26px; }
  .portal-nav__copy small { display: none; }
}

.app-panel[data-panel="crm"] { position: relative; background: var(--ow-bg, #070b0a); }
.crm { flex: 1; min-height: 0; overflow: auto; background:
  radial-gradient(1200px 420px at 50% -120px, rgba(34, 227, 122, 0.07), transparent 70%), #070b0a; }
.crm-wrap { max-width: 1280px; margin: 0 auto; padding: 28px 40px 72px; }
.crm-loading { padding: 120px 0; text-align: center; font-size: 15px; color: var(--c-text-3); }
.crm-err { color: var(--c-coral); }
.crm-ico { width: 16px; height: 16px; flex: 0 0 16px; }

/* 顶栏：小标签 + 时间范围、直播间、刷新 */
.crm-bar { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 12px 20px; }
.crm-eyebrow { display: flex; flex-wrap: wrap; align-items: baseline; gap: 4px 12px; }
.crm-eyebrow span:first-child { font-size: 13px; font-weight: 600; letter-spacing: 0.08em; color: var(--c-accent); }
.crm-eyebrow__meta { font-size: 13px; color: var(--c-text-3); }
.crm-bar__tools { display: flex; flex-wrap: wrap; align-items: center; gap: 10px; }
.crm-seg { display: inline-flex; gap: 2px; padding: 3px; border-radius: 999px; background: var(--c-surface-2); border: 1px solid var(--c-line); }
.crm-seg button { border: 0; border-radius: 999px; padding: 6px 14px; background: transparent; color: var(--c-text-2); font: inherit;
  font-size: 13px; cursor: pointer; transition: background 0.15s ease, color 0.15s ease; }
.crm-seg button:hover { color: var(--c-text); }
.crm-seg button.is-on { background: var(--c-surface-3); color: var(--c-text); box-shadow: inset 0 0 0 1px var(--c-line-2); font-weight: 600; }
.crm-select, .crm-input { height: 36px; padding: 0 32px 0 14px; border: 1px solid var(--c-line-2); border-radius: 12px; font: inherit;
  font-size: 13px; color: var(--c-text); background: var(--c-surface-2) url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%23a8c1b5' stroke-width='2.2' stroke-linecap='round'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E") no-repeat right 12px center;
  appearance: none; cursor: pointer; max-width: 260px; }
.crm-input { height: auto; min-height: 64px; padding: 10px 14px; background-image: none; cursor: text; resize: vertical; max-width: none; line-height: 1.6; }
.crm-select:focus, .crm-input:focus, .crm-search:focus-within { outline: none; border-color: rgba(77, 255, 160, 0.45); box-shadow: 0 0 0 3px rgba(77, 255, 160, 0.1); }
.crm-select option { background: #0c1512; color: var(--c-text); }
.crm-icon-btn { display: inline-grid; place-items: center; width: 36px; height: 36px; border: 1px solid var(--c-line-2); border-radius: 12px;
  background: var(--c-surface-2); color: var(--c-text-2); cursor: pointer; transition: color 0.15s ease, border-color 0.15s ease; }
.crm-icon-btn:hover { color: var(--c-text); border-color: rgba(77, 255, 160, 0.4); }
.crm-btn { display: inline-flex; align-items: center; gap: 7px; height: 36px; padding: 0 16px; border-radius: 12px; border: 1px solid transparent;
  font: inherit; font-size: 13.5px; font-weight: 600; cursor: pointer; white-space: nowrap; transition: filter 0.15s ease, border-color 0.15s ease, color 0.15s ease; }
.crm-btn.is-primary { background: var(--c-accent); color: var(--c-accent-ink); }
.crm-btn.is-primary:hover { filter: brightness(1.06); }
.crm-btn.is-ghost { background: transparent; color: var(--c-text-2); border-color: var(--c-line-2); }
.crm-btn.is-ghost:hover { color: var(--c-text); border-color: rgba(77, 255, 160, 0.4); }

/* 开头一句话 */
.crm-hero { margin: 34px 0 30px; max-width: 900px; }
.crm-hero h1 { margin: 0; font-family: var(--c-serif); font-size: clamp(26px, 2.6vw, 36px); font-weight: 600; line-height: 1.3;
  letter-spacing: 0.01em; color: #f2faf6; }
.crm-hero p { margin: 14px 0 0; font-size: 16px; line-height: 1.8; color: var(--c-text-2); }
.crm-hero__actions { display: flex; flex-wrap: wrap; gap: 10px; margin-top: 20px; }

.crm-defs { display: grid; grid-template-columns: repeat(auto-fill, minmax(320px, 1fr)); gap: 14px 28px; margin: 0 0 28px; padding: 22px 26px;
  border: 1px solid var(--c-line); border-radius: var(--c-radius); background: var(--c-surface); }
.crm-defs dt { font-size: 13.5px; font-weight: 600; color: var(--c-text); }
.crm-defs dd { margin: 4px 0 0; font-size: 13px; line-height: 1.7; color: var(--c-text-2); }

/* 关键数字：一条，细线分隔 */
.crm-stats { display: grid; grid-template-columns: repeat(6, minmax(0, 1fr)); margin-bottom: 22px; border: 1px solid var(--c-line);
  border-radius: var(--c-radius); background: var(--c-surface); overflow: hidden; }
.crm-kpi { padding: 20px 22px; cursor: help; }
.crm-kpi + .crm-kpi { border-left: 1px solid var(--c-line); }
.crm-kpi span { display: block; font-size: 13px; color: var(--c-text-3); }
.crm-kpi b { display: block; margin: 8px 0 6px; font-size: 30px; font-weight: 650; line-height: 1.1; color: var(--c-text);
  font-variant-numeric: tabular-nums; letter-spacing: -0.01em; }
.crm-kpi small { font-size: 12.5px; color: var(--c-text-2); }

/* 卡片 */
.crm-grid { display: grid; grid-template-columns: repeat(12, minmax(0, 1fr)); gap: 18px; }
.crm-card { grid-column: span 6; min-width: 0; padding: 22px 24px 24px; border: 1px solid var(--c-line); border-radius: var(--c-radius);
  background: var(--c-surface); }
.crm-card.is-4 { grid-column: span 4; }
.crm-card.is-5 { grid-column: span 5; }
.crm-card.is-7 { grid-column: span 7; }
.crm-card.is-8 { grid-column: span 8; }
.crm-card > header { margin-bottom: 18px; }
.crm-card h3 { margin: 0; font-size: 15.5px; font-weight: 650; color: var(--c-text); }
.crm-card > header p { margin: 5px 0 0; font-size: 13px; line-height: 1.6; color: var(--c-text-3); }
.crm-none { margin: 8px 0; font-size: 14px; line-height: 1.7; color: var(--c-text-3); }
.crm-note { margin: 12px 0 0; font-size: 12.5px; line-height: 1.7; color: var(--c-text-3); }
.crm-sub { margin: 20px 0 8px; font-size: 13px; color: var(--c-text-2); }
.crm-dim { font-size: 13px; color: var(--c-text-3); }

.crm-track { height: 8px; border-radius: 999px; background: rgba(214, 245, 230, 0.06); overflow: hidden; }
.crm-track i { display: block; height: 100%; border-radius: 999px; background: var(--c-accent-2); }

/* 漏斗 */
.crm-funnel__top { display: flex; align-items: baseline; justify-content: space-between; margin-bottom: 8px; }
.crm-funnel__top span { font-size: 14px; color: var(--c-text-2); }
.crm-funnel__top b { font-size: 18px; font-weight: 650; font-variant-numeric: tabular-nums; }
.crm-funnel__row.is-s0 .crm-track i { opacity: 0.95; }
.crm-funnel__row.is-s1 .crm-track i { opacity: 0.8; }
.crm-funnel__row.is-s2 .crm-track i { background: var(--c-warm); opacity: 0.9; }
.crm-funnel__row.is-s3 .crm-track i { background: var(--c-coral); opacity: 0.9; }
.crm-funnel__row.is-s4 .crm-track i { background: var(--c-coral); }
.crm-funnel__conv { display: flex; justify-content: space-between; padding: 7px 0 7px 2px; font-size: 12.5px; color: var(--c-text-3); }
.crm-funnel__conv span { color: var(--c-text-2); }
.crm-funnel__conv em { font-style: normal; }

/* 分层 */
.crm-segs { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 10px; }
.crm-segcard { display: flex; flex-direction: column; align-items: flex-start; gap: 4px; padding: 14px 16px; text-align: left; font: inherit;
  border: 1px solid var(--c-line); border-radius: 14px; background: var(--c-surface-2); color: var(--c-text); cursor: pointer;
  transition: border-color 0.15s ease, background 0.15s ease, transform 0.15s ease; }
.crm-segcard:hover { border-color: var(--c-line-2); background: var(--c-surface-3); transform: translateY(-1px); }
.crm-segcard.is-on { border-color: rgba(77, 255, 160, 0.55); box-shadow: 0 0 0 3px rgba(77, 255, 160, 0.08); }
.crm-segcard__label { display: inline-flex; align-items: center; gap: 7px; font-size: 13px; font-weight: 600; color: var(--c-text-2); }
.crm-segcard__label i { width: 7px; height: 7px; border-radius: 50%; background: var(--c-text-3); }
.crm-segcard.is-hot_new .crm-segcard__label i { background: var(--c-coral); }
.crm-segcard.is-lurker .crm-segcard__label i { background: var(--c-sky); }
.crm-segcard.is-at_risk .crm-segcard__label i { background: var(--c-warm); }
.crm-segcard.is-won .crm-segcard__label i { background: var(--c-accent); }
.crm-segcard b { font-size: 26px; font-weight: 650; line-height: 1.15; font-variant-numeric: tabular-nums; }
.crm-segcard small { font-size: 12px; line-height: 1.5; color: var(--c-text-3); }

.crm-stack { display: flex; height: 8px; border-radius: 999px; overflow: hidden; background: rgba(214, 245, 230, 0.06); gap: 2px; }
.crm-stack i { display: block; height: 100%; }
.crm-stack i.is-hot { background: var(--c-coral); }
.crm-stack i.is-warm { background: var(--c-warm); }
.crm-stack i.is-cold { background: #3b574b; }
.crm-stack i.is-q-exact { background: var(--c-accent-2); }
.crm-stack i.is-q-fair { background: var(--c-sky); }
.crm-stack i.is-q-rough { background: #3b574b; }
.crm-legend { display: flex; flex-wrap: wrap; align-items: center; gap: 6px 16px; margin-top: 12px; font-size: 12.5px; color: var(--c-text-2); }
.crm-legend span::before { content: ''; display: inline-block; width: 8px; height: 8px; margin-right: 6px; border-radius: 50%; background: #3b574b; }
.crm-legend b { font-weight: 600; color: var(--c-text); }
.crm-legend .is-hot::before { background: var(--c-coral); }
.crm-legend .is-warm::before { background: var(--c-warm); }
.crm-legend .is-a::before { background: var(--c-sky); }
.crm-legend .is-b::before { background: var(--c-accent-2); }
.crm-legend .crm-legend__note { margin-left: auto; color: var(--c-text-3); }
.crm-legend .crm-legend__note::before { display: none; }

/* 横条 */
.crm-bars { display: flex; flex-direction: column; gap: 12px; }
.crm-bars__row { display: grid; grid-template-columns: 96px minmax(0, 1fr) 118px; align-items: center; gap: 14px; }
.crm-bars__label { overflow: hidden; font-size: 13.5px; color: var(--c-text-2); text-overflow: ellipsis; white-space: nowrap; }
.crm-bars.is-warm .crm-track i { background: var(--c-warm); }
.crm-bars.is-green .crm-track i { background: var(--c-accent-2); opacity: 0.85; }
.crm-bars__val { font-size: 12.5px; color: var(--c-text-3); white-space: nowrap; }
.crm-bars__val b { font-size: 14px; font-weight: 600; color: var(--c-text); font-variant-numeric: tabular-nums; }
.crm-bars__val em { margin-left: 8px; font-style: normal; }
.crm-bars__row.is-zero .crm-bars__label, .crm-bars__row.is-zero .crm-bars__val b { color: var(--c-text-3); }

/* 柱状图 */
.crm-chart { display: flex; align-items: stretch; gap: 3px; height: 170px; padding-top: 6px; border-bottom: 1px solid var(--c-line); }
.crm-chart__col { display: flex; flex: 1 1 0; min-width: 0; flex-direction: column; }
.crm-chart__bars { flex: 1; display: flex; align-items: flex-end; justify-content: center; gap: 2px; }
.crm-chart__bars i { position: relative; flex: 1; max-width: 14px; min-height: 0; border-radius: 4px 4px 1px 1px; }
.crm-chart__bars i.is-a { background: var(--c-sky); opacity: 0.55; }
.crm-chart__bars i.is-b { background: var(--c-accent-2); opacity: 0.9; }
.crm-chart__bars.is-stack i { max-width: 22px; }
.crm-chart__bars.is-stack em { position: absolute; left: 0; right: 0; bottom: 0; border-radius: 4px 4px 1px 1px; background: var(--c-accent-2); opacity: 0.95; }
.crm-chart__col span { height: 22px; padding-top: 6px; font-size: 11px; text-align: center; white-space: nowrap; color: var(--c-text-3); }
.crm-chart.is-daily .crm-chart__col span { overflow: visible; }
.crm-chart.is-mini { height: 96px; }
.crm-chart:hover .crm-chart__col:hover .crm-chart__bars i { filter: brightness(1.25); }

/* 表格 */
.crm-table-wrap { overflow-x: auto; }
.crm-table { width: 100%; border-collapse: collapse; font-size: 13.5px; }
.crm-table th { padding: 0 12px 10px; text-align: left; font-size: 12.5px; font-weight: 500; color: var(--c-text-3); border-bottom: 1px solid var(--c-line); white-space: nowrap; }
.crm-table td { padding: 13px 12px; border-bottom: 1px solid var(--c-line); vertical-align: middle; color: var(--c-text-2); }
.crm-table tr:last-child td { border-bottom: 0; }
.crm-table .is-num { text-align: right; font-variant-numeric: tabular-nums; }
.crm-table .is-strong { color: var(--c-text); font-weight: 600; }
.crm-table tr.is-click { cursor: pointer; transition: background 0.12s ease; }
.crm-table tr.is-click:hover td { background: rgba(214, 245, 230, 0.03); }
.crm-table tr.is-on td { background: var(--c-accent-soft); }

/* 认人精度 */
.crm-quality { margin: 16px 0 0; padding: 0; list-style: none; }
.crm-quality li { display: flex; justify-content: space-between; gap: 10px; padding: 8px 0; font-size: 13.5px; border-bottom: 1px solid var(--c-line); }
.crm-quality li:last-child { border-bottom: 0; }
.crm-quality li span { color: var(--c-text-2); }
.crm-quality li span b { margin-right: 8px; font-weight: 600; color: var(--c-text); }
.crm-quality li span::before { content: ''; display: inline-block; width: 8px; height: 8px; margin-right: 8px; border-radius: 50%; background: #3b574b; }
.crm-quality li.is-q-exact span::before { background: var(--c-accent-2); }
.crm-quality li.is-q-fair span::before { background: var(--c-sky); }
.crm-quality li em { font-style: normal; color: var(--c-text-3); font-variant-numeric: tabular-nums; }

/* 客户列表 */
.crm-list { margin-top: 36px; padding: 26px 28px 20px; border: 1px solid var(--c-line); border-radius: var(--c-radius); background: var(--c-surface);
  scroll-margin-top: 16px; }
.crm-list__head { display: flex; flex-wrap: wrap; align-items: flex-end; justify-content: space-between; gap: 10px; }
.crm-list__head h2 { margin: 0; font-family: var(--c-serif); font-size: 22px; font-weight: 600; color: #f2faf6; }
.crm-list__head p { margin: 4px 0 0; font-size: 13px; color: var(--c-text-3); }
.crm-list__bar { display: flex; flex-wrap: wrap; align-items: center; gap: 10px; margin: 18px 0 8px; }
.crm-search { display: flex; flex: 1 1 260px; align-items: center; gap: 8px; height: 36px; padding: 0 14px; border: 1px solid var(--c-line-2);
  border-radius: 12px; background: var(--c-surface-2); color: var(--c-text-3); }
.crm-search input { flex: 1; min-width: 0; height: 100%; border: 0; outline: 0; background: transparent; font: inherit; font-size: 13.5px; color: var(--c-text); }
.crm-search input::placeholder { color: var(--c-text-3); }
.crm-chip { border: 1px solid rgba(77, 255, 160, 0.45); border-radius: 999px; padding: 6px 14px; background: var(--c-accent-soft); color: var(--c-accent);
  font: inherit; font-size: 13px; cursor: pointer; }
.crm-people td { padding: 14px 12px; }
.crm-people tr.is-click:hover td:first-child { box-shadow: inset 2px 0 0 var(--c-accent-2); }
.crm-who { display: flex; align-items: center; gap: 12px; min-width: 190px; }
.crm-who b { display: block; font-size: 14.5px; font-weight: 600; color: var(--c-text); }
.crm-who small, .crm-act-cell small, .crm-note-cell { display: block; margin-top: 3px; font-size: 12px; color: var(--c-text-3); }
.crm-act-cell { white-space: nowrap; }
.crm-act-cell b { font-weight: 500; color: var(--c-text); font-variant-numeric: tabular-nums; }
.crm-note-cell { max-width: 200px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.crm-link-cell { text-align: right; white-space: nowrap; }
.crm-blank { padding: 48px 0; text-align: center; font-size: 14px; line-height: 1.8; color: var(--c-text-3); }
.crm-more { display: flex; margin: 18px auto 4px; }

.crm-tags { display: flex; flex-wrap: wrap; align-items: center; gap: 6px; }
.crm-tag { padding: 3px 10px; border-radius: 999px; font-size: 12px; line-height: 1.5; color: var(--c-text-2); background: rgba(214, 245, 230, 0.06); }
.crm-tag.is-intent { color: var(--c-warm); background: var(--c-warm-soft); }
.crm-tag.is-contact { color: var(--c-coral); background: var(--c-coral-soft); font-variant-numeric: tabular-nums; }
.crm-pill { padding: 3px 10px; border-radius: 999px; font-size: 12px; font-weight: 600; line-height: 1.5; color: var(--c-text-2); background: rgba(214, 245, 230, 0.07); }
.crm-pill.is-hot { color: #f6b3a7; background: var(--c-coral-soft); }
.crm-pill.is-warm { color: #ecd49c; background: var(--c-warm-soft); }
.crm-status { display: inline-block; padding: 3px 10px; border-radius: 999px; font-size: 12px; line-height: 1.5; color: var(--c-text-2);
  border: 1px solid var(--c-line-2); white-space: nowrap; }
.crm-tag, .crm-pill { white-space: nowrap; }
.crm-status.is-following { color: var(--c-sky); border-color: rgba(147, 188, 216, 0.35); }
.crm-status.is-won { color: var(--c-accent); border-color: rgba(77, 255, 160, 0.35); }
.crm-status.is-invalid { color: var(--c-text-3); }

.crm-ava { display: inline-grid; place-items: center; flex: 0 0 38px; width: 38px; height: 38px; border-radius: 50%;
  font-size: 15px; font-weight: 600; color: var(--c-text-2); background: rgba(214, 245, 230, 0.08); }
.crm-ava.is-hot { color: #f6b3a7; background: var(--c-coral-soft); }
.crm-ava.is-warm { color: #ecd49c; background: var(--c-warm-soft); }
.crm-ava.is-big { flex-basis: 56px; width: 56px; height: 56px; font-family: var(--c-serif); font-size: 24px; }

.crm-dy { display: inline-flex; align-items: center; gap: 4px; padding: 5px 11px; border: 1px solid var(--c-line-2); border-radius: 10px;
  font-size: 12.5px; color: var(--c-text-2); text-decoration: none; transition: color 0.15s ease, border-color 0.15s ease, background 0.15s ease; }
.crm-dy .crm-ico { width: 13px; height: 13px; flex-basis: 13px; }
.crm-dy.is-exact { color: #ffb1c0; border-color: rgba(254, 44, 85, 0.35); background: rgba(254, 44, 85, 0.07); }
.crm-dy:hover { color: var(--c-text); border-color: rgba(77, 255, 160, 0.45); }
.crm-dy.is-exact:hover { color: #ffd0d9; border-color: rgba(254, 44, 85, 0.6); }

/* 客户画像抽屉 */
.crm-drawer { position: fixed; inset: 0; z-index: 120; }
.crm-drawer[hidden] { display: none; }
.crm-drawer__mask { position: absolute; inset: 0; background: rgba(2, 6, 5, 0.6); backdrop-filter: blur(2px); animation: crmFade 0.18s ease; }
.crm-drawer__panel { position: absolute; top: 0; right: 0; bottom: 0; width: min(600px, 100vw); overflow-y: auto; padding: 28px 32px 56px;
  background: #0a1210; border-left: 1px solid var(--c-line-2); box-shadow: -24px 0 60px rgba(0, 0, 0, 0.45); animation: crmSlide 0.22s ease; }
@keyframes crmFade { from { opacity: 0; } to { opacity: 1; } }
@keyframes crmSlide { from { transform: translateX(24px); opacity: 0; } to { transform: none; opacity: 1; } }
@media (prefers-reduced-motion: reduce) { .crm-drawer__mask, .crm-drawer__panel { animation: none; } }
.crm-pv__head { display: flex; align-items: flex-start; gap: 16px; }
.crm-pv__name { flex: 1; min-width: 0; }
.crm-pv__name h3 { margin: 2px 0 8px; font-family: var(--c-serif); font-size: 24px; font-weight: 600; line-height: 1.3; color: #f2faf6; word-break: break-all; }
.crm-pv__pills { display: flex; flex-wrap: wrap; gap: 6px; }
.crm-pv__name small { display: block; margin-top: 10px; font-size: 12.5px; line-height: 1.6; color: var(--c-text-3); }
.crm-pv__close { flex: 0 0 36px; }
.crm-dy-btn { display: flex; align-items: center; justify-content: center; gap: 8px; margin: 22px 0 0; padding: 12px 16px; border-radius: 14px;
  border: 1px solid var(--c-line-2); font-size: 14.5px; font-weight: 600; color: var(--c-text); text-decoration: none; background: var(--c-surface-2);
  transition: border-color 0.15s ease, background 0.15s ease; }
.crm-dy-btn.is-exact { color: #ffc2cd; border-color: rgba(254, 44, 85, 0.4); background: rgba(254, 44, 85, 0.1); }
.crm-dy-btn:hover { border-color: rgba(77, 255, 160, 0.45); }
.crm-dy-btn.is-exact:hover { border-color: rgba(254, 44, 85, 0.65); background: rgba(254, 44, 85, 0.14); }
.crm-pv__sec { margin-top: 28px; }
.crm-pv__sec h4 { margin: 0 0 12px; font-size: 14px; font-weight: 650; color: var(--c-text); }
.crm-pv__facts { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); border: 1px solid var(--c-line); border-radius: 14px; overflow: hidden; }
.crm-pv__facts div { padding: 12px 14px; }
.crm-pv__facts div:nth-child(n+4) { border-top: 1px solid var(--c-line); }
.crm-pv__facts div:not(:nth-child(3n+1)) { border-left: 1px solid var(--c-line); }
.crm-pv__facts span { display: block; font-size: 12px; color: var(--c-text-3); }
.crm-pv__facts b { display: block; margin-top: 4px; font-size: 15px; font-weight: 600; color: var(--c-text); font-variant-numeric: tabular-nums; }
.crm-pv__facts small { display: block; margin-top: 2px; font-size: 11.5px; color: var(--c-text-3); }
.crm-reasons { margin: 0; padding: 0; list-style: none; display: flex; flex-direction: column; gap: 14px; }
.crm-reasons li { display: flex; gap: 12px; }
.crm-reason__dot { flex: 0 0 8px; height: 8px; margin-top: 7px; border-radius: 50%; background: #3b574b; }
.crm-reasons li.is-hot .crm-reason__dot { background: var(--c-coral); }
.crm-reasons li.is-warm .crm-reason__dot { background: var(--c-warm); }
.crm-reasons b { font-size: 14px; font-weight: 600; color: var(--c-text); }
.crm-reasons blockquote { margin: 8px 0 0; padding: 8px 12px; border-left: 2px solid var(--c-line-2); border-radius: 0 10px 10px 0; background: rgba(214, 245, 230, 0.03); }
.crm-reasons blockquote p { margin: 0; font-size: 13.5px; line-height: 1.7; color: var(--c-text-2); }
.crm-reasons blockquote time { display: block; margin-top: 2px; font-size: 11.5px; color: var(--c-text-3); }
.crm-rooms { margin: 0; padding: 0; list-style: none; }
.crm-rooms li { display: flex; justify-content: space-between; gap: 12px; padding: 9px 0; font-size: 13.5px; border-bottom: 1px solid var(--c-line); }
.crm-rooms li:last-child { border-bottom: 0; }
.crm-rooms li span { color: var(--c-text); }
.crm-rooms li em { font-style: normal; color: var(--c-text-3); white-space: nowrap; }
.crm-follow { display: grid; grid-template-columns: 130px minmax(0, 1fr) auto; gap: 10px; align-items: start; }
.crm-follow .crm-select { width: 100%; max-width: none; }
.crm-tl { margin-bottom: 22px; }
.crm-tl__head { display: flex; flex-wrap: wrap; align-items: baseline; gap: 4px 10px; padding-bottom: 8px; margin-bottom: 10px; border-bottom: 1px solid var(--c-line); }
.crm-tl__head b { font-size: 13.5px; font-weight: 600; color: var(--c-text); }
.crm-tl__head span { font-size: 12px; color: var(--c-text-3); }
.crm-tl__msg { display: flex; flex-direction: column; align-items: flex-start; gap: 6px; margin-bottom: 12px; }
.crm-bubble { max-width: 88%; padding: 9px 13px; border-radius: 14px; font-size: 13.5px; line-height: 1.7; }
.crm-bubble p { margin: 0; white-space: pre-wrap; word-break: break-word; }
.crm-bubble.is-viewer { border-top-left-radius: 4px; background: var(--c-surface-3); color: var(--c-text); }
.crm-bubble.is-viewer time { display: block; margin-top: 2px; font-size: 11px; color: var(--c-text-3); }
.crm-bubble.is-ai { align-self: flex-end; border-top-right-radius: 4px; background: var(--c-accent-soft); color: var(--c-text-2);
  border: 1px solid rgba(77, 255, 160, 0.14); }
.crm-bubble.is-ai span { display: block; margin-bottom: 2px; font-size: 11px; font-weight: 600; color: var(--c-accent); }
body.is-crm-drawer { overflow: hidden; }

@media (max-width: 1280px) {
  .crm-stats { grid-template-columns: repeat(3, minmax(0, 1fr)); }
  .crm-kpi:nth-child(4) { border-left: 0; }
  .crm-kpi:nth-child(n+4) { border-top: 1px solid var(--c-line); }
}
@media (max-width: 1080px) {
  .crm-card, .crm-card.is-4, .crm-card.is-5, .crm-card.is-7, .crm-card.is-8 { grid-column: span 12; }
}
@media (max-width: 760px) {
  .crm-wrap { padding: 18px 14px 56px; }
  .crm-hero { margin: 22px 0 22px; }
  .crm-hero p { font-size: 15px; }
  .crm-stats { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .crm-kpi { padding: 16px; }
  .crm-kpi + .crm-kpi { border-left: 0; }
  .crm-kpi:nth-child(even) { border-left: 1px solid var(--c-line); }
  .crm-kpi:nth-child(n+3) { border-top: 1px solid var(--c-line); }
  .crm-kpi b { font-size: 26px; }
  .crm-card { padding: 18px; }
  .crm-bars__row { grid-template-columns: 80px minmax(0, 1fr) 92px; gap: 10px; }
  .crm-bars__val em { display: none; }
  .crm-list { padding: 18px 14px; }
  .crm-people th:nth-child(2), .crm-people td:nth-child(2), .crm-people th:nth-child(5), .crm-people td:nth-child(5) { display: none; }
  .crm-drawer__panel { padding: 20px 18px 48px; }
  .crm-pv__facts { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .crm-pv__facts div:nth-child(n) { border-left: 0; border-top: 0; }
  .crm-pv__facts div:nth-child(even) { border-left: 1px solid var(--c-line); }
  .crm-pv__facts div:nth-child(n+3) { border-top: 1px solid var(--c-line); }
  .crm-follow { grid-template-columns: 1fr; }
}